Support Center
Get the help you need to make the most of your Synergy DSP plugins
Frequently Asked Questions
Why do you only sell on Gumroad & Musehub?
We've chosen Gumroad and Musehub as our exclusive distribution partners because they provide the best experience for both creators and customers. These platforms offer secure payment processing, instant delivery, automatic updates, and excellent customer support. This allows us to focus on what we do best - creating innovative DSP plugins - while ensuring you get reliable service and support.
What DAWs are supported?
Our plugins support all major DAWs including Logic Pro, Ableton Live, FL Studio, Cubase, Studio One, and more. We provide VST3 and AU formats.
Why Mac only?
We currently focus exclusively on macOS to ensure the highest quality and performance for our plugins. This allows us to optimize our DSP algorithms specifically for Apple's hardware and audio frameworks, delivering superior real-time processing and stability. We're considering Windows support for future releases based on user demand.
Can I use the plugins on multiple computers?
Yes, your license allows installation on up to 3 computers for personal use. For commercial studios, please contact us for multi-seat licensing options.
How do I get updates?
Updates are free for all registered users. You'll receive email notifications when updates are available, or check your account dashboard for the latest versions.
What are the system requirements?
macOS 10.14+, 64-bit processor, 8GB RAM minimum (1GB recommended).
Get in Touch
Technical Support
For technical issues, installation problems, or plugin-specific questions:
support@synergy-dsp.comResponse time: 24-48 hours